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Customer Success

Improve Customer Retention and Upsell

Identify risk and opportunity in your renewal and forecast more accurately. Measure the totality of customer engagement, prevent churn, and focus on the right accounts to ensure you hit your recurring revenue targets.

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Measure and Manage Retention

Track your progress against recurring revenue goals and ensure your post-sale team has the insights needed to identify risk and prevent churn.

Measure the totality of customer engagement.

Put all account interactions, usage, and relationships in one place so your teams can stay on top of all accounts. Measure and track all engagement, including emails, calls, and meetings.

Identify early warning signs of forecast churn.

Receive real-time visibility into the health of your renewals. Get automated and objective health scoring of each account based on stakeholder engagement and product usage.

Forecast and prevent churn with greater accuracy.

Prepare for QBRs more effectively. See all account communications in emails, calls, support tickets, and product usage data in one place have the entire account team operating from a single source of truth.

Put all account interactions, usage, and relationships in one place so your teams can stay on top of all accounts. Measure and track all engagement, including emails, calls, and meetings.

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Receive real-time visibility into the health of your renewals. Get automated and objective health scoring of each account based on stakeholder engagement and product usage.

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Prepare for QBRs more effectively. See all account communications in emails, calls, support tickets, and product usage data in one place have the entire account team operating from a single source of truth.

boostup_accounts-all-interactions

 

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Receive Smart Assistance and Recommendations

Get smart assistance for your CSM and account teams with the best next steps, reminders, and assign tasks to ensure everyone is on the same playbook.

Outcomes You Can Trust

Real-Time Visibility

Get real-time visibility into customer health, identify risk and opportunity early so you improve net retention rates.

Predictable Recurring Revenue

Recognize early warning signs of churn, spot opportunities for upselling and be more predictable in your renewal forecast.

Improved Account Management

Leverage customer engagement data to monitor both upsell and renewal opportunities and spend your time on the accounts that require attention.

Marco Pasqualina

SVP & Head of Sales | Toluna

With BoostUp, we now have a complete picture of accounts, opportunities, and associated contacts across the entire customer lifecycle, from acquisition to advocacy. This has made us easily 5 times as efficient, 2x more confident in our forecasting approach and projections, and we shaved off 20 hours a month in our forecasting preparations.

Listen to his testimonial

Daniel Lynch

Customer Analytics Lead, Edcast

A certain element of customer success is not quantifiable- the conversation between customer and company and its general sentiment. I'm happy that BoostUp has come along and done this; it helps managers sleep easier knowing which of their accounts have churn risk and which don't.

Hear from our customers

Navid Zolfaghari

VP Global Sales | Branch

BoostUp measures deal risk based on engagement and the sentiment of those engagements. Risk scoring allows me to identify, track, and impact deal momentum quickly, which saves me hours a week. Additionally, we are more confident in our forecasting and we are much more reliable.

Read full success story

Ready to Take Control of your Renewal Revenue?

Make sure your sales and post-sales team are aligned and focused on the right accounts so you can better forecast your renewal and upsell business.

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